How can we help?
Questions about handwriting, photos, stamps or shared replay links.
Contact
Email: [email protected]
Please include a description of the issue, your iPhone model, iOS version, app version and steps to reproduce it. Do not email private postcard links unless necessary.
Frequently Asked Questions
I can't choose a photo.
Check that the image opens in Photos. If it's stored in iCloud, allow it to finish downloading, then try again.
I'm out of stamps.
Open your stamp wallet and select “Get 20 More Launch Stamps.” Stamps are complimentary during the initial launch.
Does the recipient need the app?
No. Replay links open in a mobile web browser. Standard postcards are available for 10 days after sending; scheduled postcards for 10 days after their opening time.
Can I revoke a postcard?
Yes. Choose “Revoke Link” on the share confirmation screen immediately after sending. Management after leaving this screen is being developed.
My postcard won't save to Photos.
Check the app's permission to add photos and free storage in iPhone Settings.